ISO 10002 – Customer Satisfaction Management

ISO 10002 provides guidance on handling customer complaints effectively, improving satisfaction, trust, and long-term business relationships.

ISO 10002 is the international guideline for Customer Satisfaction and Complaints Handling. It offers a structured approach to capturing, analyzing, and resolving customer complaints while turning feedback into opportunities for improvement. The standard enhances transparency, strengthens customer loyalty, and demonstrates organizational commitment to service excellence.
By adopting ISO 10002, companies can increase efficiency, reduce churn, and build a positive reputation in competitive markets.
Ideal for: Service providers, EPC contractors, ICT companies, and organizations where customer feedback and service quality are critical to success.