20000-1 2018 IT Service Management (ITSM).

ISO 20000-1:2018 is an international standard for IT Service Management (ITSM). It provides a framework to ensure the delivery of high-quality IT services by aligning IT processes with business needs. The standard is designed to improve service management, enhance customer satisfaction, and ensure continual improvement.
Key Benefits:
1. Improved Service Quality: Ensures consistent and reliable IT services.
2. Customer Satisfaction: Aligns IT services with customer and business needs.
3. Operational Efficiency: Streamlines IT processes, reducing costs and downtime.
4. Risk Management: Helps identify and mitigate risks in IT service delivery.
5. Global Recognition: Demonstrates commitment to best practices and service excellence.
It is particularly beneficial for organizations aiming to enhance their IT service delivery and build trust with customers.