ISO 20000-1-2018 Information Technology Service Management

ISO 20000-1:2018 is the international standard for IT Service Management (ITSM). It provides a framework for organizations to establish, implement, maintain, and continually improve a service management system (SMS). The standard ensures that IT services are aligned with business objectives, improving efficiency, reliability, and overall service quality. By following ISO 20000-1:2018, organizations can enhance customer satisfaction, optimize resource usage, and demonstrate a commitment to continuous improvement.

This standard is ideal for businesses seeking to standardize their IT processes and ensure that services meet both customer and regulatory requirements.